Virtual Care Questions?

 

We’ve got you covered. Find answers to your frequently asked questions here.

 

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Frequently Asked Questions

 

What is a virtual care visit? 

Virtual care is the virtual healthcare visit you have with your clinician through your phone, tablet, or computer. Speak or interact face-to-face with your clinician in real time via a secure video connection from the comfort of your home. During the visit, your clinician will answer your questions and provide a diagnosis and treatment plan.

 

Who can use virtual care?

TeamHealth VirtualCare is available for patients of all ages.  Depending on the condition, a phone, video, or in-person visit might be recommended. Virtual care is ideal after hours and when you can’t get into your doctor, and you need care now.

 

Virtual care or in-person – how do I choose?

Please refer to the “What We Treat” section of this website for non-emergent conditions.

TeamHealth VirtualCare does not treat life-threatening illnesses or injuries. If you have a medical emergency, please call 911 or go to your nearest Emergency Department.

 

Do you accept insurance? 

Insurance is not required. Please refer to this website’s “Insurance Directory” page for a comprehensive list of all accepted insurance providers.

 

How does TeamHealth VirtualCare work?

We have three virtual options for care depending on location: Online Interview visits, visits via Phone to a clinician, and live Video Visits.

Please refer to the “How It Works” section of this website to read more about the types of visits that are right for you.

 

Can I add my dependents to my virtual care account?

Yes, minor children under 18 can be added to your account. To create a virtual account, you must be 18 or older. Adult dependents 18 years and over need to create their own account.

I need help with my virtual care visit. Can anyone help?

Yes. Our Client Success Specialists are available 24/7 to help with non-clinical questions or requests.

Speak to a live person at 1-855-606-0777 … no automated prompts.

 

We love hearing from our patients. Please complete our Patient Feedback Form to provide feedback on your virtual experience.

 

I have a question about my bill. What number do I call? 

For billing questions about services rendered, please call 844-277-5663

 

Billing Support Hours:
Mon – Fri: 8 am – 7 pm EST
Sat: 10 am – 3 pm EST

 

How much does virtual care cost? 

Insurance is not required. A video call with a clinician is a flat fee of $65. Online interviews are available in eligible states for a flat rate of $40. Visits are payable by credit card, debit card, or using your Health Savings card.

 

What payment types are accepted? 

We accept Health Savings Account debit cards along with the following payment methods: Visa, Mastercard, American Express, and Discover. Patients are not charged until a clinician provides a diagnosis and treatment plan. However, please be aware your bank may place a temporary hold on those monies, which usually releases within 7 to 10 days. Please contact your bank with questions regarding the transitions.

Visa, Mastercard, American Express, Discover

Can more than one person be seen during the virtual care visit?

No. Only one person can register and be seen per visit. Please register each patient separately so the clinician can see each patient on their scheduled visit.

 

What technology do I need to do a virtual care visit?

We recommend access to high-speed internet. To maximize the success of the visit, please use a device with video and audio functionality (mobile phone, tablet, laptop).

Please use one of the following browsers:

Do I need an email address to start a visit?

Yes, a valid email address is required to register your account.  If you do not have an email address you can create one for free by clicking here.

 

What items do I need to prepare for my visit?

  • Before beginning your virtual care visit, please have your government-issued identification card, insurance card if applicable, and payment type ready (credit card, debit card, or health savings account information).
  • Join your clinician online in a private, quiet, and well-lit room
  • If possible, position a light source in front of you

If you are getting treatment for a child or dependent, please have them nearby when initiating your visit.

 

Do you have any tips for a successful visit?

  • Before beginning your virtual care visit, please have your government-issued identification card, insurance card if applicable, and payment type ready (credit card, debit card, or health savings account information).
  • Join us in a private, quiet, and well-lit room.
  • If possible, position the light source in front of you
  • If you are getting treatment for a child or dependent, please have them nearby.

Will I be prescribed medication during a virtual care visit? 

TeamHealth VirtualCare clinicians may prescribe medication as part of the treatment plan when appropriate. Medications prescribed may be limited per state-specific regulations.

TeamHealth VirtualCare clinicians do not prescribe narcotics.

 

How long will my virtual care visit take?

The initial intake questions for a virtual care visit take approximately 5 minutes. Diagnosis and treatment plan is typically within an hour.

Online Interview: A TeamHealth VirtualCare clinician will review your case and provide you with a diagnosis and treatment in about an hour.
Phone Call: A TeamHealth VirtualCare clinician will review your file, connect with you via a secure phone line and discuss diagnosis and treatment. This is typically within an hour.

Video Call: A TeamHealth VirtualCare clinician will connect with you via a secure video call to discuss diagnosis and treatment.

All listed times are approximate and may vary based on each patient’s individual needs. On-screen time estimates are provided to help you during your visit.

 

Is it possible to change clinicians during my virtual visit?

Yes. We want our patients to feel comfortable during their virtual visits. If you prefer a different clinician, you can easily access another Emergency Medicine experienced clinician on our team. Please let the current clinician know you would like to complete your visit with another clinician. They will place you back in the virtual waiting room, and another clinician will resume the call and complete your visit.

 

MEET OUR CLINICIANS

 

If I need to pay a bill, who will bill me?

VirtualCare Medical Group, P.A. will issue all TeamHealth VirtualCare bills.

 

How do I start my virtual care visit?

Click the “Start Virtual Care” button below to begin your virtual care visit.

Welcome to TeamHealth VirtualCare. We look forward to helping you feel better fast.

 

START VIRTUAL CARE 

 

Additional Information:

Any request for information related to the identity of an entity or operator of telehealth services being delivered or the relationship with any third-party entities delivering telehealth services to patients should be requested by contacting the Client Success Specialist at  (855) 606-0777 or in writing to TeamHealth VirtualCare, 265 Brookview Centre Way, Suite 400, Knoxville, TN 37919.

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