Whether you’re new to telehealth or just new to TeamHealth VirtualCare, we’ve answered your most common questions.
Virtual care refers to the “virtual visits” between patients and clinicians through communications technology. This digital connectivity allows “virtual” meetings to occur in real-time, from separate locations, and only requires an internet connection.
TeamHealth VirtualCare is available for patients of all ages. However, some specialized conditions are more safely treated by video, phone, or in-person. You must be over the age of 18 to create an account. Adult dependents and minor children may be added to your account. Visits for minor children must be completed by a parent or legal guardian.
Please refer to the “What We Treat” section of this website.
TeamHealth VirtualCare does not treat life-threatening illnesses or injuries. If you have an emergent condition, please call 911 or go to your nearest emergency department.
We offer Online Interview visits, Phone Call visits, and video Call visits. Please refer to the “How It Works” section of this website to learn more.
Yes. Our TeamHealth VirtualCare Client Success Specialist is available Monday through Friday from 9 am to 5 pm Eastern Standard Time. Call 855-606-0777 for non-clinical support such as technical, billing, or virtual visit questions.
To provide additional feedback about your experience, please complete our Patient Feedback Form.
For billing questions about services rendered, please call 844-277-5663.
Billing Support Hours:
Mon – Fri: 8 am – 7 pm EST
Sat: 10 am – 3 pm EST
The cost of Virtual Care can vary based on individual insurance plans and can be as low as $0. Self-pay prices for TeamHealth VirtualCare services are:
Online Interview: $25
Phone Call: $65
Video Call: $65
Please note, modalities offered vary by state and the cost of care may vary based on insurance coverage.
We accept the Health Savings Account debit cards along with the following payment methods: Visa, Mastercard, American Express, and Discover.
Only one person can be registered and seen per visit. Please register each patient so the clinician can see each patient separately. Please note in the comments section that you currently have more than one person registered and the registered patient’s name(s) to help the clinician see multiple patients within a similar timeframe.
We recommend access to high-speed internet and using a device with video and audio functionality (such as a mobile phone, tablet, laptop) for a successful visit.
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Before beginning your virtual care visit, please have your government-issued identification card, insurance card, and payment information (credit card, debit card, or health savings account card).
When appropriate, TeamHealth VirtualCare clinicians may prescribe medications as part of a treatment plan. Medications prescribed, including lifestyle drugs, may be limited per state-specific regulations. Clinicians will not prescribe narcotics via TeamHealth VirtualCare.
The initial intake questions for a virtual care visit take most patients 5 minutes or less. After your initial intake questions are completed and submitted, additional time commitments vary based on the type of virtual care you choose to receive. Please note, options for care may vary based on state regulations.
Online Interview: After your intake questions are complete, you have no more time obligations. A TeamHealth clinician will review your case and provide you with diagnosis and treatment in about an hour.
Phone Call: After your intake questions are complete, a TeamHealth clinician will review your file within about an hour. Next, your clinician will connect with you via secure phone. This phone call typically takes 5 to 10 minutes.
Video Call: After your intake questions are complete, a TeamHealth clinician will review your file within about an hour. Next, your clinician will connect with you via a secure video call. This video call typically takes 5 to 10 minutes.
All listed times are approximate and may change based on each patient’s individual needs. On-screen time estimates are provided to help you during your visit.
Yes, we want our patients to feel comfortable during their virtual visits. If you would like a different clinician, you have easy access to another emergency medicine-trained clinician on our team. Please let the current clinician know you would like to speak to someone else. They will place you back in the waiting room, and another team member will resume the call.
VirtualCare Medical Group, P.A. will issue all TeamHealth VirtualCare bills.
Click the “Start Virtual Care” button below to begin your virtual care visit. We look forward to helping you feel better fast!
Any request for information related to the identity of an entity or operator of telehealth services being delivered or the relationship with any third-party entities delivering telehealth services to patients should be requested by contacting the Client Success Specialist at (855) 606-0777 or in writing to TeamHealth VirtualCare, 265 Brookview Centre Way, Suite 400, Knoxville, TN 37919.
Your TeamHealth VirtualCare clinician is Emergency Medicine trained and experienced with patients of all ages, backgrounds, and conditions to ensure a world-class healthcare experience.
See an emergency medicine trained clinician now.
