Questions About Telehealth

Frequently Asked Questions

What is virtual care? 

Who can use virtual care?

TeamHealth VirtualCare is available for patients of all ages. However, some specialized conditions are more safely treated by video, phone, or in-person. You must be over the age of 18 to create an account. Adult dependents and minor children may be added to your account. Visits for minor children must be completed by a parent or legal guardian.

What symptoms are best for virtual care?

Please refer to the “What We Treat” section of this website.

TeamHealth VirtualCare does not treat life-threatening illnesses or injuries. If you have an emergent condition, please call 911 or go to your nearest emergency department.

What types of visits does TeamHealth VirtualCare offer?

We offer Online Interview visits, Phone Call visits, and video Call visits. Please refer to the “How It Works” section of this website to learn more.

I need help with my virtual care visit. Can anyone help?

Yes. Our TeamHealth VirtualCare Client Success Specialist is available 24/7. Call 855-606-0777 for non-clinical support such as technical, billing, or virtual visit questions.

To provide additional feedback about your experience, please complete our Patient Feedback Form.

I have a question about my bill, what number do I call? 

For billing questions about services rendered, please call 844-277-5663. 

Billing Support Hours:
Mon – Fri: 8 am – 7 pm EST
Sat: 10 am – 3 pm EST

How much does virtual care cost? 

The cost of Virtual Care can vary based on individual insurance plans and can be as low as $0. Self-pay prices for TeamHealth VirtualCare services are: 

Online Interview: $25

Phone Call: $65

Video Call: $65

Please note, modalities offered vary by state and the cost of care may vary based on insurance coverage.

What payment types are accepted? 

We accept the Health Savings Account debit cards along with the following payment methods: Visa, Mastercard, American Express, and Discover. 

Can more than one person be seen during the virtual care visit?

Only one person can be registered and seen per visit. Please register each patient so the clinician can see each patient separately. Please note in the comments section that you currently have more than one person registered and the registered patient’s name(s) to help the clinician see multiple patients within a similar timeframe.

What technology do I need for a virtual care visit?

We recommend access to high-speed internet and using a device with video and audio functionality (such as a mobile phone, tablet, laptop) for a successful visit.

We no longer support the use of Internet Explorer on our website. For best results use any of the following browsers

• Microsoft Edge
• Google Chrome
• Safari
• Firefox

What items do I need to have close by for the visit?

Before beginning your virtual care visit, please have your government-issued identification card, insurance card, and payment information (credit card, debit card, or health savings account card).

Do you have any tips for a successful visit?

• Join us in a private, quiet, and well-lit room.
• If possible, position the light source in front of you
• If you are getting treatment for a child or dependent, please have them nearby.

Will I be prescribed medication during a virtual care visit? 

When appropriate, TeamHealth VirtualCare clinicians may prescribe medications as part of a treatment plan. Medications prescribed, including lifestyle drugs, may be limited per state-specific regulations. Clinicians will not prescribe narcotics via TeamHealth VirtualCare.

How long will my virtual care appointment take?

The initial intake questions for a virtual care visit take most patients 5 minutes or less. After your initial intake questions are completed and submitted, additional time commitments vary based on the type of virtual care you choose to receive. Please note, options for care may vary based on state regulations.

Online Interview: After your intake questions are complete, you have no more time obligations. A TeamHealth clinician will review your case and provide you with diagnosis and treatment in about an hour.
Phone Call: After your intake questions are complete, a TeamHealth clinician will review your file within about an hour. Next, your clinician will connect with you via secure phone. This phone call typically takes 5 to 10 minutes.

Video Call: After your intake questions are complete, a TeamHealth clinician will review your file within about an hour. Next, your clinician will connect with you via a secure video call. This video call typically takes 5 to 10 minutes.

All listed times are approximate and may change based on each patient’s individual needs. On-screen time estimates are provided to help you during your visit.

Is it possible to change clinicians during my virtual visit?

Yes, we want our patients to feel comfortable during their virtual visits. If you would like a different clinician, you have easy access to another emergency medicine experienced clinician on our team. Please let the current clinician know you would like to speak to someone else. They will place you back in the waiting room, and another team member will resume the call.

If I need to pay a bill, who will bill me?

VirtualCare Medical Group, P.A. will issue all TeamHealth VirtualCare bills.

How do I start my virtual care visit?

Click the “Start Virtual Care” button below to begin your virtual care visit. We look forward to helping you feel better fast!

START VIRTUAL CARE 

Additional Information:

Any request for information related to the identity of an entity or operator of telehealth services being delivered or the relationship with any third-party entities delivering telehealth services to patients should be requested by contacting the Client Success Specialist at  (855) 606-0777 or in writing to TeamHealth VirtualCare, 265 Brookview Centre Way, Suite 400, Knoxville, TN 37919.