Whether you’re new to telehealth or just new to TeamHealth VirtualCare, we’ve answered your most common questions.
VirtualCare refers to the “virtual visits” that take place between patients and clinicians through communications technology. This digital connectivity allows “virtual” meetings to occur in real-time, from separate locations, and only requires an internet connection.
TeamHealth VirtualCare is available for patients of all ages. However, some specialized conditions are more safely treated by video, phone, or in-person.
Please refer to the “What We Treat” section of this website. If we feel that we cannot safely provide you care at any time during your visit, we’ll share advice on your care options for free.
We offer Online Interview visits, Phone Call visits, and Video Call visits. Please refer to the “How It Works” section of this website to learn more.
For billing questions about services rendered, please call 844-277-5663.
Billing Support Hours:
Mon – Fri: 8 am – 8 pm EST
Sat: 10 am – 3 pm EST
We accept the Health Savings Account debit cards along with the following payment methods: Visa, Mastercard, American Express and Discover.
Only one person can be registered and seen per visit. Please register each patient so the clinician can see each patient separately. Please note in the comments section that you currently have more than one person registered and the registered patient’s name(s) to help the clinician see multiple patients within a similar timeframe.
We recommend access to high-speed internet and use a device with video and audio functionality (such as a mobile phone, tablet, laptop) for a successful visit.
Please have your government-issued identification card, insurance card, payment information (credit card, debit card, or health savings account card) before beginning your VirtualCare visit.
No, clinicians will not prescribe narcotics via VirtualCare.
The initial intake questions for a VirtualCare visit take most patients 5 minutes or less. After your initial intake questions are completed and submitted, additional time commitments vary based on the type of VirtualCare you choose to receive. Please note, options for care may vary based on state regulations.
Online Interview: After your intake questions are complete, you have no more time obligations. A TeamHealth clinician will review your case and provide you with diagnosis and treatment in about an hour.
Phone Call: After your intake questions are complete, a TeamHealth clinician will review your file within about an hour. Next, your clinician will connect with you via secure phone. This phone call typically takes 5 to 10 minutes.
Video Call: After your intake questions are complete, a TeamHealth clinician will review your file within about an hour. Next, your clinician will connect with you via a secure video call. This video call typically takes 5 to 10 minutes.
All listed times are approximate and may change based on each patient’s individual needs.
VirtualCare Medical Group, P.A. will issue all TeamHealth VirtualCare bills.
Click the “Start VirtualCare” button below to begin your VirtualCare visit. We look forward to helping you feel better fast!
Wear insect repellant.
Summertime means ticks and mosquitoes are. Make sure you wear insect repellant if you’re going to be outside in the late afternoon and evening.
Are you worried about an insect bite? See a clinician now.
