Questions About Telehealth

Whether you’re new to telehealth or just new to TeamHealth VirtualCare, we’ve answered your most common questions.



Frequently Asked Questions


What is VirtualCare? 

VirtualCare refers to the “virtual visits” that take place between patients and clinicians through communications technology. This digital connectivity allows “virtual” meetings to occur in real-time, from separate locations, and only requires an internet connection.


Who can use VirtualCare?

TeamHealth VirtualCare is available for patients of all ages. However, some specialized conditions are more safely treated by video, phone, or in-person. You must be over the age of 18 to create an account. Adult dependents and minor children may be added to your account. Visits for minor children must be completed by a parent or legal guardian.


What symptoms are best for VirtualCare?

Please refer to the “What We Treat” section of this website.


TeamHealth VirtualCare does not treat life-threatening illnesses or injuries. If you have an emergent condition, please call 911 or go to your nearest emergency department.


What types of visits does TeamHealth VirtualCare offer?

We offer Online Interview visits, Phone Call visits, and Video Call visits. Please refer to the “How It Works” section of this website to learn more.


I need help with my VirtualCare visit. Can anyone help?

Yes. Our VirtualCare Client Success Specialist is available Monday through Friday from 9 am to 5 pm Eastern Standard Time. Call 855-606-0777 for non-clinical support such as technical, billing, or virtual visit questions.


I have a question about my bill, what number do I call? 

For billing questions about services rendered, please call 844-277-5663


Billing Support Hours:
Mon – Fri: 8 am – 8 pm EST
Sat: 10 am – 3 pm EST


How much does Virtual Care cost? 

The cost of Virtual Care can vary based on individual insurance plans and can be as low as $0. Self-pay prices for TeamHealth VirtualCare services are: 

Online Interview: $25

Phone Call: $65

Video Call: $65


Please note, modalities offered vary by state and the cost of care may vary based on insurance coverage.


What payment types are accepted? 

We accept the Health Savings Account debit cards along with the following payment methods: Visa, Mastercard, American Express, and Discover
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Can more than one person be seen during the VirtualCare visit?

Only one person can be registered and seen per visit. Please register each patient so the clinician can see each patient separately. Please note in the comments section that you currently have more than one person registered and the registered patient’s name(s) to help the clinician see multiple patients within a similar timeframe.


What technology do I need for a VirtualCare visit?

We recommend access to high-speed internet and use a device with video and audio functionality (such as a mobile phone, tablet, laptop) for a successful visit.


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What items do I need to have close by for the visit?

Please have your government-issued identification card, insurance card, payment information (credit card, debit card, or health savings account card) before beginning your VirtualCare visit.


Do you have any tips for a successful visit?

  • Join us in a private, quiet, and well-lit room.
  • If possible, position the light source in front of you
  • If you are getting treatment for a child or dependent, please have them nearby.

Can I obtain narcotics from a VirtualCare visit? 

No, clinicians will not prescribe narcotics via VirtualCare.


How long will my VirtualCare appointment take?

The initial intake questions for a VirtualCare visit take most patients 5 minutes or less. After your initial intake questions are completed and submitted, additional time commitments vary based on the type of VirtualCare you choose to receive. Please note, options for care may vary based on state regulations.

Online Interview: After your intake questions are complete, you have no more time obligations. A TeamHealth clinician will review your case and provide you with diagnosis and treatment in about an hour.
Phone Call: After your intake questions are complete, a TeamHealth clinician will review your file within about an hour. Next, your clinician will connect with you via secure phone. This phone call typically takes 5 to 10 minutes.

Video Call: After your intake questions are complete, a TeamHealth clinician will review your file within about an hour. Next, your clinician will connect with you via a secure video call. This video call typically takes 5 to 10 minutes.

All listed times are approximate and may change based on each patient’s individual needs. On-screen time estimates are provided to help you during your visit.


If I need to pay a bill, who will bill me?

VirtualCare Medical Group, P.A. will issue all TeamHealth VirtualCare bills.


How do I start my VirtualCare visit?

Click the “Start VirtualCare” button below to begin your VirtualCare visit. We look forward to helping you feel better fast!



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